Microsoft and LinkedIn Administrative Skills Certification 2025 – 400 Free Practice Questions to Pass the Exam

Question: 1 / 400

When your colleague sends off-topic questions, what is the best action for a strong listener?

Call your colleague to discuss over the phone

Choosing to call your colleague to discuss off-topic questions demonstrates strong listening skills and the ability to engage in effective communication. A phone call allows for real-time dialogue, enabling both parties to clarify misunderstandings, explore the off-topic issues in-depth, and determine how they may relate to the original conversation or project. This approach fosters a collaborative atmosphere and shows a willingness to address concerns directly.

This method not only allows for a deeper understanding of the colleague's perspective but also preserves the relationship by addressing their queries personally rather than ignoring them. Effective communication is a critical administrative skill, and choosing to engage directly promotes clarity and enhances teamwork.

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Email your colleague to address the new concerns

Ignore the email and stick to the plan

Inform your supervisor

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